Web-based bookings refer to the use of online platforms that allow patients to schedule, reschedule, or cancel appointments via the internet. These systems provide an accessible, convenient, and user-friendly interface for managing appointments, often integrating with healthcare providers’ electronic health records (EHR) and practice management systems. Web-based bookings enhance operational efficiency by reducing administrative workload, minimising scheduling conflicts, and providing automated reminders to decrease no-show rates. For patients, this system offers the flexibility to manage their healthcare appointments anytime and from anywhere, improving overall access to healthcare services and enhancing patient satisfaction.
