Streamline your diary, maximise your income & delight your clients

Diary management involves managing the appointment diary of a clinician or therapist.

You probably do this yourself with your own group diary and time management system, or you may have an administrator or secretary who does this for you.

While this task may appear rather straightforward, there's a lot more to it than simply keeping track of appointments!

Key tasks which are involved in diary management are:

• Making the very best use of your time management diary system and ensuring that your commitments are fulfilled even if last-minute changes occur
• Ensuring there is enough time between scheduled appointments for travelling, preparation, or COVID-19 cleaning regulations.
• Syncing any existing or personal calendars with your clinical diary
• Using the very best technology to manage your diary, whether you're required to find new tools to work more effectively or upgrade your technology to assist in delegating tasks

It may sound strange, but people tend to prefer booking online rather than picking up the phone and speaking to you!

One of the biggest drawbacks of phone-based booking is that whilst they're a more personal experience, they're reliant on two people to make the booking work.

That presents an issue for your potential client, who has to bend their schedule around your hours.

On your end, the hours you can take bookings between are limited by the numbers of calls you can take at any given time.

Using online booking software means clients can book at any time from anywhere.

Ensuring that your day to day processes are running effectively and smoothly is crucial to every clinic, and an online diary management system can be the difference between success and mismanagement.

As client volumes and demands increase, appointment management can become complicated and time consuming.

Investing in diary management software can therefore have huge benefits for your practice, especially when it comes to improving both time management skills and freeing up valuable clinician working hours.

Diary management software helps you to schedule appointments, organise paperwork, and send out automated communications to your clients.

A really basic clinical diary software package typically includes:

• Appointment diary
• Client database
• Clinical notes
• Patient correspondence
• Financial reporting

What you really want to look for though, are some of the more cutting edge companies who will also offer:

• Online forms and assessments
• Online consent portal
• Cashless payment functionality (including in person)
• Online booking
• Video Consultation feature
• Automatic email and SMS communications (especially reminders)
• Client waiting list
• Task lists

You might think that diary management software is something you might not really need right now, or want to spend money on.

But think again:

Statistics from a recent study conducted by SoftwareAdvice.com point to a growing need for this software.

According to their research, the most common needs that practices had when starting with or switching to a practice management system were:

• Better organisation
• Integrated scheduling
• Reduction in time spent on admin
• Integrated billing

If these functions are important in your clinic, chances are you'll benefit massively from a proper practice and diary management solution.

Remember: behind every successful practice is an efficient and organised diary management service and system!

If you have any questions, or just want to chat to us about what clinic management software could do for you and your practice, just grab us for a live chat.

The button is just there in the bottom right corner of your screen.