Frequently asked questions

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The Company

Pathway Software, based at Riverside Innovation Centre, Castle Drive, Chester CH1 1SL.

It's all we do. We have been developing software for therapists in the NHS for the past five years. Our software is in use in numerous NHS Acute Trusts and is used by thousands of therapists operating in Outpatient, Inpatient and Community settings.

To date, our systems have booked over 3 Million patient appointments in the NHS and many more clinical notes and assessments.

Pathway Software is self-funded, privately owned and has no external investors

Pricing & Licensing

You pay a monthly subscription fee for each WriteUpp user. You can cancel your subscription at any time and there are no cancellation fees.

Yup, the more users you buy the more discount you get!

More about Pricing

Sorry, every user needs a licence ;-)

A user is any individual that requires access to WriteUpp to undertake any task in WriteUpp. This includes clinical tasks like writing up notes and assessments as well as administrative tasks like generating invoices and booking appointments.

We'd love you to use WriteUpp for a larger team, just contact us on sales@writeupp.com.

We’ve no interest in tying you up with long term contracts. We want you to continue to use WriteUpp because you love it! You pay one month in advance for as long as you want the service. There are no cancellation fees and you can extract your data anytime you want.

30-day Trial

Nothing - it's free!

We want you to have a good opportunity to try out WriteUpp and see how effortlessly simple it is to use so you’ll have 30 days to put it through its paces. Towards the end of trial we’ll contact you and let you know that your trial is coming to an end.

You will have full access to WriteUpp during the trial.

Up to five users can use WriteUpp during the trial period

Towards the end of trial we’ll contact you and let you know that your trial is coming to an end. You’ll then have the opportunity to switch to one of our payment plans.

More about Pricing

Data Security

We take the security of your data very seriously. Consequently, we have have gone to great lengths to put in place a world-class infrastructure. Your data is protected by 24/7 manned security, CCTV, real-time encrypted backup and geographically separate replication.

Read more about Data Security

Your data is stored in a secure data centre in the United Kingdom. In addition, your data is a replicated to a separate vault in a geographically separate location.

We hope this doesn’t happen but if you decide to stop using WriteUpp you can export your client details, appointments, notes and invoice history from within the application.

About WriteUpp

Yes. WriteUpp is available to download on the Apple App Store and Google Play Store. For more information about the WriteUpp app click here.

If you have any technical questions about WriteUpp please contact our friendly Help desk team at support@writeupp.com or log a ticket from within WriteUpp by clicking on 'Help Me' (top right of the screen) and log a ticket. Via either of these channels your question will wing its way to the team and (during working hours) one of us will be on hand to help you out.

Alternatively check out:

WriteUpp is the perfect solution for regulated and non-regulated Health and Wellbeing Professionals that need to schedule client/patient appointments and maintain high standards of record keeping. This includes:

  • Acupuncturists
  • Arts Therapists
  • Audiologists
  • Bowen Therapists
  • Chiropodists
  • Chiropractors
  • Dietitians
  • Foot Health Practitioners
  • Herbalists
  • Independent Nurses
  • Kinesiologists
  • Massage Therapists
  • Nutritional Counselors
  • Oriental Medicine
  • Orthoptists
  • Occupational Therapists
  • Orthotists
  • Physiotherapists
  • Physical Therapists
  • Psychologists
  • Psychotherapists
  • Prosthetists
  • Reflexologists
  • Speech and Language Therapists
  • Sports Therapists

If your speciality is not listed - sorry! Why don’t you sign-up for the Free 30-day Trial and give WriteUpp a try.

Yes. All Clinical Notes & Assessments in WriteUpp are time and date stamped. After 24 hours they become read-only and cannot be modified in accordance with regulatory best practice.

None. We’ve designed WriteUpp so that there’s no need for up-front training . It includes "in app":

Online technical support is available for all users from 09:00 to 17:30 (GMT) by emailing support@writeupp.com

The WriteUpp team are available on Mon-Fri (excluding holidays) from 09:00 to 17:30.